Customer Service Specialist

#LI-Hybrid

Location: Vilvoorde, Belgium
Relocation Support: This role is based in Vilvoorde, Belgium. Novartis is unable to offer relocation support.
 

Key Responsibilities

• Manage customer orders, complaints, and returns in line with internal guidelines and expectations
• Build and maintain positive relationship with customers and partners to resolve inquiries efficiently
• Manage customer communications for product launches, withdrawals, and other key updates
• Maintain and coordinate accurate Customer Master Data across systems
• Support the collection and coordination of documentation and information required for third-party onboarding, due diligence, or compliance checks

Essential Requirements

• University degree or equivalent with a minimum of 3 years of professional experience
• Proven background in customer or sales support or service roles
• Fluency in both French and Dutch; English proficiency is an advantage
• Excellent written and verbal communication skills
• Strong organisational abilities and attention to detail
• Flexible, collaborative mindset with strong problem-solving capabilities

Commitment To Diversity & Inclusion

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

You’ll receive:

You'll have countless opportunities to develop, whether it’s up, across or outside your comfort zone. We offer you a challenging, international, interdisciplinary and enjoyable work environment. Investment in people is a priority for Novartis including your well-being. We offer a range of possibilities for personal development and career opportunities within a network of bright and curious minds. We offer you a competitive salary and benefit package. Novartis also supports a flexible work-life integration (working remotely, flexi-time schedules, ...). Your office will be based in Vilvoorde.